User Support Forum

I just upgraded my Windows 7 PC to Windows 10. I am running version 11.1 of PC+. I tried to send a gang email (about 350 addresses) through Family and it keeps locking up PC+ at about 5% sent. I have to use Task Manager to get out of PC+. On one om attempts I did get an error message (but I did not get it in other attempts)

mailassist.0bulkmail.ADD_NAMES
Line 7
Error 1440
OLE object may be corrupt

I unistalled PC+ and reinstalled (updated it to the latest maintenance release and restored my latest database). It still "locks" up at around 5% with no error message.

I have been send gang emails of this size with PC+ (on Windows 7) for several years with no problem. Is this a PC+ Windows 10 issue?

brentbond wrote:I just upgraded my Windows 7 PC to Windows 10. I am running version 11.1 of PC+. I tried to send a gang email (about 350 addresses) through Family and it keeps locking up PC+ at about 5% sent. I have to use Task Manager to get out of PC+. On one om attempts I did get an error message (but I did not get it in other attempts)

mailassist.0bulkmail.ADD_NAMES
Line 7
Error 1440
OLE object may be corrupt

I unistalled PC+ and reinstalled (updated it to the latest maintenance release and restored my latest database). It still "locks" up at around 5% with no error message.

I have been send gang emails of this size with PC+ (on Windows 7) for several years with no problem. Is this a PC+ Windows 10 issue?

I don't think this is a Windows 10 issue unless Win10's firewall is causing issues. Try sending a test email to a few people

If that works, then try adjusting the settings for bulk emails to just send 50 emails at a time, and see if those go fine.

For years I have had my email default to 40 messages at a time every 6 minutes to get around appearing as a potential spammer by my ISP so I dont think that is the problem. Like I said it processed about 5% (about 14 emails) before PC+ "locked up" so I know that it was actually sending things. I sent a gang email to the same 350 users this way last week (while I was still Windows 7) and no problems. It was only after I have upgraded to Windows 10.

brentbond wrote:For years I have had my email default to 40 messages at a time every 6 minutes to get around appearing as a potential spammer by my ISP so I dont think that is the problem. Like I said it processed about 5% (about 14 emails) before PC+ "locked up" so I know that it was actually sending things. I sent a gang email to the same 350 users this way last week (while I was still Windows 7) and no problems. It was only after I have upgraded to Windows 10.

OK .. so have you tried sending a test message to a selected number of users ?? No more than five, but that will exercise the system.

I just sent a test to 5 users of a group (I sent them as "tagged") per your suggestion. The screen showed that it sent 80% ..... gave me the "connecting to server" status (which is normal) and then PC+ "locked up".

brentbond wrote:I just sent a test to 5 users of a group (I sent them as "tagged") per your suggestion. The screen showed that it sent 80% ..... gave me the "connecting to server" status (which is normal) and then PC+ "locked up".

Is the program working fine otherwise ??

Try this: right click on the PCPlus icon, select properties, then select the Compatibility tab. Check the box for compatibility mode, and set the OS to Win7. See what happens

The "compatibility" change you suggested worked fine for the 5 email group sample. It sent them fine with no "locking up". I will test it with a larger group (my original 350) on thursday (I basically have to wait 24 hours before another big send again for ISP spam reasons).

Thanks

brentbond wrote:The "compatibility" change you suggested worked fine for the 5 email group sample. It sent them fine with no "locking up". I will test it with a larger group (my original 350) on thursday (I basically have to wait 24 hours before another big send again for ISP spam reasons).

Thanks

Good to hear, let us know how it goes.