Mailing labels won't print

[Bill Miller]

When I try to print family mailing labels (or even just preview them) I get an error message:

Program: PC labels
Line: 802
Error: 41
Message: Memo file [path] lblcust.frt is missing or invalid [I checked: it is not missing]

My temporary workaround is to export the data to a spreadsheet and print labels using the mail merge function in Word. To get PC+ to print the labels is there some solution short of reinstalling the entire program?

I have v.9, latest MR (11-11-2005). This happens on two computers, one with Win2000 and the other with WinXP.

Thanks in advance, Bill

[NeilZ]

When I try to print family mailing labels (or even just preview them) I get an error message:

Program: PC labels
Line: 802
Error: 41
Message: Memo file [path] lblcust.frt is missing or invalid [I checked: it is not missing]

My temporary workaround is to export the data to a spreadsheet and print labels using the mail merge function in Word. To get PC+ to print the labels is there some solution short of reinstalling the entire program?

I have v.9, latest MR (11-11-2005). This happens on two computers, one with Win2000 and the other with WinXP.

Thanks in advance, Bill

It may not be missing, but is it still valid ?? Have you gone and checked to make sure that the customized label formatting is still correct ??

From the sound of it, while the file is there, it may be corrupted as its happening on two separate systems. I'm assumiing that one is networked and the other is the 'server' .

[Bill Miller]

The computers are not networked but one has data restored from backups made on the other. I didn't realize till I read your reply that the file in question was my custom label layout (No problem with the standard labels). I have no idea when or how that one became corrupted. I assume I have two options: one, recreate the custom label, or two, restore the file from some earlier backup made at a time it was working. I noticed there are two similar files: lblcust.frt and lblcust.frx. I assume they're related. Should I restore both of them together?

Thanks for the help

[NeilZ]

The computers are not networked but one has data restored from backups made on the other. I didn't realize till I read your reply that the file in question was my custom label layout (No problem with the standard labels). I have no idea when or how that one became corrupted. I assume I have two options: one, recreate the custom label, or two, restore the file from some earlier backup made at a time it was working. I noticed there are two similar files: lblcust.frt and lblcust.frx. I assume they're related. Should I restore both of them together?

Thanks for the help

it may be easier just to recreate the formatting, as trying to figure out which ones in a backup are not corrupted can be a pain. I also suspect that there may be some additional verification checks that may cause issues if the dates on the file does not match what the program expects.

[Bill Miller]

Thanks Neil, I reformatted the custom label and it works now. By the way, for it to work, you have to click on Reset in the custom label screen, then close the program and restart it, and then click on Edit. Without the restart the file stays corrupted.

[NeilZ]

Thanks Neil, I reformatted the custom label and it works now. By the way, for it to work, you have to click on Reset in the custom label screen, then close the program and restart it, and then click on Edit. Without the restart the file stays corrupted.

Aha .. thanks ... that does seem familiar for some reason ...

[Bill Miller]

I was premature in declaring the problem solved. What I described in my previous message fixed it on my Win XP computer at home. It didn't work on the Win 2000 computer at church. In fact there I can't print labels at all--custom or standard, from any module (membership or contributions). Instead of giving me the message I referred to in my first post above--which I copied from my Win XP computer--the screen just goes black and the computer spontaneously reboots. No error message, no blue screen, no nothing. This happens whether I try to print immediately or just preview the labels. As far as I can tell all other reports are OK; the problem is only with labels.

Any further suggestions? Thanks in advance.

[NeilZ]

Did you go in and reset the label there?? That is, go in and just open the editor then save ??

[Bill Miller]

OK, that did it! I must have forgotten to reset AND close the program before previewing the labels. I did that, then edited the label and closed the program again BEFORE previewing the labels. Now it works.

Thanks for all you help.