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Some records duplicated in conversion to v10
Posted: Mon Dec 04, 2006 5:24 pm
by jmichell
I have just updated to v10, and I find that some of the family and profile records occur more than once. On inspection, it appears that previous copies of a record were not deleted when they were modified (e.g. a corrected address shows in one, the previous address shows in the other).
Some records show up three or four times.
Any suggestions on what to do here?
John
Posted: Mon Dec 04, 2006 6:12 pm
by tborgal
Did you reindex before you upgraded to V10?? If not do a reindex then do the update again.
Posted: Tue Dec 05, 2006 1:40 am
by NeilZ
As Tom said, try a reindex in Version 9 then do the conversion again. The easiest way to do this is to uninstall Version 10, then delete the folders and subfolders. Then reinstall.
Posted: Wed Dec 06, 2006 8:30 pm
by jmichell
tborgal wrote:Did you reindex before you upgraded to V10?? If not do a reindex then do the update again.
Well that worked, phew!
Was there a recommendation to that effect that i missed somewhere? It sure isn't on pages 5-7 of the user's manual.
I would think that that recommendation should be shown loud and clear when you select "I want to upgrade from a previous version".
I'll send a message to wishlist.
John
Posted: Thu Dec 07, 2006 8:55 am
by Zorak
Thanks, John
The need for a reindex of v9 files before converting to 10 was a problem in the conversion process. It's not documented in the manual, because it shouldn't work that way.
We have resolved the issue in the conversion process, so anyone who has purchased v10 in the last week won't have that problem!