User Support Forum

I am new to this and need some help. When sending group email, and addresses to aol are rejected. I don't know what is causing this.

Also, is there any way to put a picture in the body of the email. I tried doing this and everyone just received a red "x".

Any help would be greatly appreciated. Thank you.

Also, is there any way to put a picture in the body of the email. I tried doing this and everyone just received a red "x".

What version of PC+ are you using? There was an issue that was fixed in the 10/5/2006 MR for version 9. Outlook 2002 would show embeded pictures correctly, but Outlook 2003 and Thuderbird would not.

I am using version 9. I have version 10 but have not yet installed it. Will it fix this problem?

Any reported problems reported in verison 9 'should' have been fixed in version 10 at the same time.

The AOL addresses that you are having problems with, what exactly is the message you are getting? Do you get this message while sending the e-mails, or do they bounce back to you from AOL?

I believe they bounce back from AOL, but I'm not really sure what is happening. I get a message in Outlook that the email was not able to be delivered. This happens with everyone who has an AOL address - no exceptions.

If you get a message back in your outlook, then your e-mail server is accepting the message and sending it to AOL. The AOL server is rejecting or bouncing the e-mail back to you. The message returned should list some sort of reason. There could be several reasons e-mail is bounced, they have closed their AOL account, or their e-mail box is full, or AOL has classified your server as a spam server and is rejecting all e-mail from your IP address. In any case the bounced e-mail should have some indication of why the mail is being bounced.

FWIW ... at my last church, in Ashburn VA right where AOL had its headquarters, AOL classified our church as a 'spam sender'.

All because we sent out email to about 14 or 15 AOL users that all said the same thing, etc. Sometimes this happened because the received didn't realize (or notice) that the email was coming from the church, and the classified a received email as SPAM, or AOL's SPAM filters decided that due to something in the content or header, the emails were SPAM and then set the sending email address as a SPAM address.

I tried for over a year to have that corrected, but even with being 4 stop lights away from the AOL campus, they never corrected that problem before I moved. FWIW ... everyone else received the emails OK.

You can try to have the church removed from their list, but it will take a while.

Good Luck.