User Support Forum

I called on this as well and thought it might be helpful to others...

Basically my scenario, last wk I went to pull a 1st time attenders report based upon those in certain activity groups. However, when I pulled the report no names came up. I had a few names...for sure 1 name of a family, which I provided to Tech Support. This was the reply that I received.

After reviewing the data further, it would appear the problem is that none of the people who attended activity 3742 for the first time (such as ...........) are actually members of the activity.

One of the changes, that I was admittedly unaware of, made to the software with version 10 to most of the attendance reports was to not include profiles who are not members of the activity.

You can rectify the situation by making said child, as well as anyone else, a member of the activity.
If you go to Membership > Activities & Skills > Mass Update Activities & Skills and choose "Add" you can add multiple people at the same time. The Add Selected Profiles option lets you choose a group of individuals who have something in common, such as marital status, age, or years of membership.

From within the Check In Kiosk when you are adding them to the activity there is a check box that says "Permanently add to activity" this will prevent this from happening in the future.

After this I responded in this way...

I guess I am questioning the point of a 1st time attenders report then. When you permanently add an individual in Powerchurch to a grouping they are regular attenders to that group. That determination cannot be made on the 1st time they attend. I think that should be changed, as a 1st time attender visits the group or the church, they are not permanent members, but instead guests. We can determine in the future that they are permament attenders and should appear on an activity attendance report.

hccdecatur wrote:
After this I responded in this way...

I guess I am questioning the point of a 1st time attenders report then. When you permanently add an individual in Powerchurch to a grouping they are regular attenders to that group. That determination cannot be made on the 1st time they attend. I think that should be changed, as a 1st time attender visits the group or the church, they are not permanent members, but instead guests. We can determine in the future that they are permament attenders and should appear on an activity attendance report.

The idea of the 1st time attenders report is that the report is created after the person is 1st added to the activity. We use this report to send out our welcome letters to people who have attended worship for the first time with us.

When we add them to the system, we add them PERMANENTLY, in this way you can track how many times they have been at the service (or other activity) over a period. In this way, we can see if they are regular attendees, and then extend them the opportunity to attend a membership class.

Adding them permanently to this activity does not make the person a MEMBER in the system, that is determined by the Personal Profile Status, it does make them a member of the activity, in this case Sunday Worship. This also aids in data entry, as the person entering attendance does not have to look up this new person to mark their attendance.

As far as I can recall .. this is the way the system has worked since version 8.

Hope this helps.