emailing to a group

[marybethwesley]

I am trying to email our directory out via the Membership>Family Mailing List>Send Email Message to a group.
The first time I sent it, the report said '166 sent successfully. No Errors Reported'. However I had 40 returned to me undeliverable. I changed a setting and resent the ones that didn't go the first time and the report said, '36 sent successfully. No errors reported' but they all came back.

By saying no errors reported, does that mean that the problem is with the addresses and not PC?

thank you.

[NeilZ]

I am trying to email our directory out via the Membership>Family Mailing List>Send Email Message to a group.
The first time I sent it, the report said '166 sent successfully. No Errors Reported'. However I had 40 returned to me undeliverable. I changed a setting and resent the ones that didn't go the first time and the report said, '36 sent successfully. No errors reported' but they all came back.

By saying no errors reported, does that mean that the problem is with the addresses and not PC?

thank you.

The problem is with the addresses and/or the receiving ISP is rejecting the mail for some reason. Usually, there is a message connected with the report. Here's some additional info:

Undeliverable Messages
There are many reasons an email message may be undeliverable and bounce back to the sender. Some examples of more than 850 known variables of mail servers bounced formats are as follows:

Nondeliverable mail: The user's email name is not found
Returned mail: Host unknown. Addresses had permanent fatal errors
Delivery problems with your mail. The domain does not exist?
Error - Out of office or vacation replies....
Message Failure - Unknown user: or mail box full
Undeliverable mail - User maildir is over quota!
Return mail: Recipient is not in the address book
Failure notice: Name server: host not found. This is a permanent error.
Return mail notice: We have not been able to deliver this message for 24 hours


Things to try when a message is undeliverable

If the mail message was sent, but a message came back saying it could not be delivered for one reason or another, try one of the following:

Check your sent items box within your mail client and then open the message that you tried to send and then try resending the message.
Verify you typed out the full email address in the correct location without using an address book. Double check the spelling of the recipient's email. Be sure there are no spaces or commas in the email address and that the spelling is correct.
Contact the owner of the email address to verify it is valid (most problems relate to invalid addresses). Check to be sure that the email address of the recipient has not changed or he/she has not closed their email account.
If you are still receiving returned email, ask the recipient to contact their ISP for assistance,
The recipient's mail server may be down. Wait a while and attempt to send the message again.
If sending an email with a large attachment, attempt to send another without any attachment. See Email Attachments for more information.
If you see messages regarding "Too many hops" on servers outside our network, there is unfortunately nothing we can do. This is because that system is too far off the Internet backbone.

Note: Email messages sent from specific domains may sometimes be blocked due to spam that orinates from their domain. These issues are generally resolved when the owner of the domain takes action to eliminate the person(s) responsible for sending the spam.

[Zorak]

As a point of comparison, when sending out the last Maintenance Release announcement for Version 11, we sent around 5600 e-mails and over 1200 of them bounced. Most are just typos in the e-mail address that people register with on the web site, like yahoo.cmo and bellsouth.ne

[marybethwesley]

ok. thanks!