Sending group email

[bradkrupp]

I've been trying to use PowerChurch Plus version 14 online to send group email messages. I'm using a generic gmail account. None of the messages go through. I've reviewed the forums and think I have everything set properly. I'm using a Windows 10 computer with McAffee LiveSafe. When I go to the gmail account I get the following message:

Address not found
Your message wasn't delivered to gaylene_umich.edu@mt.powerchurchsoftware.com because the address couldn't be found, or is unable to receive mail.

I can see why it doesn't work but don't know how to fix it. Why does powerchurch add the @mt.powerchurchsoftware.com? Also why does it change the @ in the email address to an underscore. I would think if this was fixed the message would go through. Thanks in advance for your help.

[NeilZ]

I've been trying to use PowerChurch Plus version 14 online to send group email messages. I'm using a generic gmail account. None of the messages go through. I've reviewed the forums and think I have everything set properly. I'm using a Windows 10 computer with McAffee LiveSafe. When I go to the gmail account I get the following message:

Address not found
Your message wasn't delivered to gaylene_umich.edu@mt.powerchurchsoftware.com because the address couldn't be found, or is unable to receive mail.

I can see why it doesn't work but don't know how to fix it. Why does powerchurch add the @mt.powerchurchsoftware.com? Also why does it change the @ in the email address to an underscore. I would think if this was fixed the message would go through. Thanks in advance for your help.

You have to remember that you're sending emails from the Powerchurch servers, and while that shouldn't cause an issue when using gmail, there may be something that is specific to how you're setup.

Since you're using PCPlus Online, I'd give them a call via their support line.

[bradkrupp]

Thanks, they were able to help me out. Had to add the port number to the outgoing email server (smtp) for gmail - smtp.gmail.com:587

[NeilZ]

Thanks, they were able to help me out. Had to add the port number to the outgoing email server (smtp) for gmail - smtp.gmail.com:587

Oh of course, that's the usual reason, I should have asked