Yesterday i contacted tech support who walked me through installing the new ids client.
Today when I opened Power Church there are two icons instead of the usual one in the upper left hand corner. They both seem to be active.
Can one be removed?
Two icons
Moderators: Moderators, Tech Support
Re: Two icons
If they're both pointing to the correct directory and program, you can delete one from the desktop.palmersue wrote:Yesterday i contacted tech support who walked me through installing the new ids client.
Today when I opened Power Church there are two icons instead of the usual one in the upper left hand corner. They both seem to be active.
Can one be removed?
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
Re: Two icons
The new client you should use is the one that looks like a white globe with green longitude and latitude lines on it. If the original icon is a white background with black and green bubbles, that is the one that should be deleted.
Re: Two icons
OK .. then the install does not remove the old client or overwrite the old client ??
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
Re: Two icons
I apologize for not being more clear. I do understand that I am to use the new server icon. When I click on that, and then log in to power church, I now have two icons in the upper left hand corner. Does that make more sense?
Re: Two icons
Never mind! Today when I log in it goes directly into the program whereas in previous days I had to open with the icon...
Maybe I'm just losing it.
Maybe I'm just losing it.
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Re: Two icons
The new client should automatically launch PowerChurch and bypass the program window. It sounds like somehow the program window still got launched. The program window for the new client has two icons to start PowerChurch. They both launch the same program and you should have never seen them.
If you continue to see the program window, contact support. The short cut on your desktop somehow did not get set to launch PowerChurch automatically.
If you continue to see the program window, contact support. The short cut on your desktop somehow did not get set to launch PowerChurch automatically.
Re: Two icons
Thank you! That does explain it. I think it's ok now, at least it was yesterday!