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Importing LifeTouch Photos

Posted: Thu Oct 17, 2013 8:17 am
by uucw
I am trying to import LifeTouch directory photos from the DVD Lifetouch sent me, and PowerChurch Online does not seem to be able to see anything other than my hard drive. Is there a way to get it to see the DVD drive on my PC?

Re: Importing LifeTouch Photos

Posted: Thu Oct 17, 2013 8:27 am
by Zorak
The CD and DVD drives are not available through the IDS Client. To import those files from the CD/DVD, copy the contents of the disc into a folder on your hard drive. When you're finished importing, you can delete that folder from the computer and just keep the CD/DVD for a hard copy.

Re: Importing LifeTouch Photos

Posted: Thu Oct 17, 2013 8:50 am
by uucw
Thank you, that worked!

Re: Importing LifeTouch Photos

Posted: Mon Oct 21, 2013 3:50 pm
by sheying
Would anyone happen to have a solution to the error message "Incorrect disc in path" when trying to import LifeTouch photos? I have tried to import from the media disc and folders on my PC. After following the exact instructions in the PC+ manual and the LifeTouch paper, any experimenting with different methods of uploading result in the same message from PC+.

Re: Importing LifeTouch Photos

Posted: Mon Oct 21, 2013 9:33 pm
by NeilZ
sheying wrote:Would anyone happen to have a solution to the error message "Incorrect disc in path" when trying to import LifeTouch photos? I have tried to import from the media disc and folders on my PC. After following the exact instructions in the PC+ manual and the LifeTouch paper, any experimenting with different methods of uploading result in the same message from PC+.
Are you using Powerchurch Online ?? if so, the directions listed above should help, if not, let us know.

Re: Importing LifeTouch Photos

Posted: Tue Oct 22, 2013 9:56 am
by sheying
No, we do not have PC+ online at this time. I believe we are planning to move to that very soon, however, perhaps then I will be able to import the photographs. I can, of course, import the photos one by one through the personal profile picture tab, but that is very inefficient.

Re: Importing LifeTouch Photos

Posted: Wed Sep 10, 2014 2:46 pm
by Donnamel
I am getting the same error. I tried copying the disc onto my hard drive, but still got the same error.

Re: Importing LifeTouch Photos

Posted: Wed Sep 10, 2014 4:29 pm
by NeilZ
Donnamel wrote:I am getting the same error. I tried copying the disc onto my hard drive, but still got the same error.
Are you using Powerchurch Online ??

Re: Importing LifeTouch Photos

Posted: Thu Dec 10, 2015 9:46 am
by pcu62061
I am having this same issue. We do PC Plus and the system cannot see my DVDRom drive. I copied the contents to a folder and when I try to select that folder it says "incorrect disc in path"

Re: Importing LifeTouch Photos

Posted: Thu Dec 10, 2015 12:00 pm
by Zorak
Does the disc you received from LifeTouch include an LCD file? If not, there is nothing for PowerChurch to import from. This file is included on your disc automatically if the original file you sent to LifeTouch was created by PowerChurch using the "Create file for pictorial directory companies" utility.