User Support Forum

I am having problems getting my email setup properly so that I can send reports and such from powerchurch online. When I do a test, it says a A successful connection was made. However, when I actually go to send an email, I get an error: 530 5.7.0 No STARTTLS command has been given.

I've tried all kinds of variations on the setups for server authentication, etc., adding port numbers, server numbers, ssl yes, ssl no, nothing seems to work. The other error I get is a connection error, socket rejected, or something of that nature.

Would appreciate any thoughts or ideas anyone may have.

usguu wrote:I am having problems getting my email setup properly so that I can send reports and such from powerchurch online. When I do a test, it says a A successful connection was made. However, when I actually go to send an email, I get an error: 530 5.7.0 No STARTTLS command has been given.

I've tried all kinds of variations on the setups for server authentication, etc., adding port numbers, server numbers, ssl yes, ssl no, nothing seems to work. The other error I get is a connection error, socket rejected, or something of that nature.

Would appreciate any thoughts or ideas anyone may have.

What ISP are you using? Also what is the server entry you are using? Do you have authentication turned on?

Verify that you don't have user settings overriding the system defaults as well.

Go to File > Preferences > User Setup Options and click on the E-mail tab. It might be your settings on the System Setup Options screen are correct and are testing successfully, but there are user settings that are overriding the defaults when actually sending e-mails.