Backup online questions

PowerChurch Online is an installation of PowerChurch Plus that resides on our servers, which you access remotely from across the internet.

Backup online questions

Postby sailman » Fri Jul 01, 2016 9:15 pm

I am a new Online user. I started to do an online backup and when asked to select a folder I selected one on my D: drive. But PC renamed the backup drive to N: I do not have a N drive on my computer. I tried without success to specify my D: drive. :( So I proceeded running the backup with the N: drive specified. It completed successfully but I can not find where the backup file was stored on my computer.

Doing some research I found this statement: "The backup & restore functionality is slightly different for PowerChurch Online users. Creating a file on the local computer requires that the file is initially downloaded from the online server using your internet connection." Ignoring the poor grammar of the second sentence, I find it tells you what to do but not how to do it. How do I find "the file" on the online server? How do I download the file to my PC? This instruction seems to imply one must manually download the backup, but the backup function seems to be asking for a file location in preparation for automatically downloading the backup. :wall:

Any assistance would be appreciated.
sailman
 
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Re: Backup online questions

Postby NeilZ » Sat Jul 02, 2016 10:56 am

sailman wrote:I am a new Online user. I started to do an online backup and when asked to select a folder I selected one on my D: drive. But PC renamed the backup drive to N: I do not have a N drive on my computer. I tried without success to specify my D: drive. :( So I proceeded running the backup with the N: drive specified. It completed successfully but I can not find where the backup file was stored on my computer.

Doing some research I found this statement: "The backup & restore functionality is slightly different for PowerChurch Online users. Creating a file on the local computer requires that the file is initially downloaded from the online server using your internet connection." Ignoring the poor grammar of the second sentence, I find it tells you what to do but not how to do it. How do I find "the file" on the online server? How do I download the file to my PC? This instruction seems to imply one must manually download the backup, but the backup function seems to be asking for a file location in preparation for automatically downloading the backup. :wall:

Any assistance would be appreciated.


This Knowledgebase Article should help you.
https://www.powerchurch.com/support/77/ ... ving-files

Neil Zampella

Using PC+ since 1999.
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Re: Backup online questions

Postby sailman » Sat Jul 02, 2016 12:42 pm

Thank you for your reply. The knowledge base article was much clearer than the help file. Backup is working now. :)
sailman
 
Posts: 13
Joined: Fri Oct 26, 2007 6:39 pm
Location: Md