Mouse disappears

PowerChurch Online is an installation of PowerChurch Plus that resides on our servers, which you access remotely from across the internet.

Mouse disappears

Postby jshutt » Wed May 10, 2017 1:44 pm

I have an ongoing problem that sometime during a Power Church session the mouse arrow randomly disappears. It starts out fine. I've gotten really good at guessing where the mouse is pointing and can usually highlight a "save" dialog box and not lose what I'm working on. Then I can close out Power Church and restart and it's fine again for a while. The mouse works fine on every other program I'm using.
Any ideas?
jshutt
 
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Re: Mouse disappears

Postby NeilZ » Wed May 10, 2017 3:25 pm

jshutt wrote:I have an ongoing problem that sometime during a Power Church session the mouse arrow randomly disappears. It starts out fine. I've gotten really good at guessing where the mouse is pointing and can usually highlight a "save" dialog box and not lose what I'm working on. Then I can close out Power Church and restart and it's fine again for a while. The mouse works fine on every other program I'm using.
Any ideas?


Do you run Powerchurch fullscreen ??

Neil Zampella

Using PC+ since 1999.
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Re: Mouse disappears

Postby CranfordUMC » Fri May 12, 2017 8:11 am

I have had this problem ever since converting to PC online. I called the support number and they are aware of the problem.

Neil, I do not run PC full screen. Do you think that would help?

Steve Heller
Treasurer
Cranford United Methodist Church
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Re: Mouse disappears

Postby NeilZ » Fri May 12, 2017 8:59 am

CranfordUMC wrote:I have had this problem ever since converting to PC online. I called the support number and they are aware of the problem.

Neil, I do not run PC full screen. Do you think that would help?


No .. since you didn't identify as using Powerchurch Online, I had thought it was an issue with regular Powerchurch. Using the IDS client causes a different issue, and really does not affect regular users.

Since you called the PCPlus Online Free Support number, they will handle the issue.

Neil Zampella

Using PC+ since 1999.
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Re: Mouse disappears

Postby jshutt » Mon May 15, 2017 9:58 am

Thanks guys for your help. So far no problems with it this morning!
jshutt
 
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