User Support Forum

Hi, I am a new Powerchurch online user. We moved our files over about a month ago. Only some of our information was able to transfer (computer crash prior to the transfer) so that last month I worked on reentering information from March and April. Yesterday one of our Board members logged in and could only see information up to February. I'm not sure if this is a user error, does the program automatically save the new information online? Or do I need to do some troubleshooting and find out what is wrong?

BriBloom wrote:Hi, I am a new Powerchurch online user. We moved our files over about a month ago. Only some of our information was able to transfer (computer crash prior to the transfer) so that last month I worked on reentering information from March and April. Yesterday one of our Board members logged in and could only see information up to February. I'm not sure if this is a user error, does the program automatically save the new information online? Or do I need to do some troubleshooting and find out what is wrong?

I hope you didn't enter in any any local version of Powerchurch, as that does not update anything online.

You should be using the Powerchurch Online version, the icon for which is a green & white GLOBE.

I would NO LONGER use any local version of Powerchurch, in fact I would do one last backup of the local data, and uninstall the local version.

Yes I am using PowerChurch online. I know because I'm on a computer that never had the local powerchurch installed. But also because it is the green and white globe with the words PowerChurch Online underneath.

It may be that the new information you entered in March and April is still unposted.

Zorak wrote:It may be that the new information you entered in March and April is still unposted.

Good answer ...

Zorak wrote:It may be that the new information you entered in March and April is still unposted.

No, it is still posted. I checked it on another computer and could see it so I believe it was the error of the elder looking at it. He may have been checking online donations, which we haven't updated yet, or he may have been looking at the non-online powerchurch.

BriBloom wrote:

Zorak wrote:It may be that the new information you entered in March and April is still unposted.

No, it is still posted. I checked it on another computer and could see it so I believe it was the error of the elder looking at it. He may have been checking online donations, which we haven't updated yet, or he may have been looking at the non-online powerchurch.

I would guess its the latter ... my advice above about uninstalling Powerchurch from all 'networked' computers, and deleting the desktop icon from the main 'server' computer should take care of that issue.