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Importing contributions from Vanco

Posted: Mon Oct 30, 2017 11:17 am
by umcofmac
The first time I tried to import transactions from Vanco after converting to PowerChurch Online, I got a message saying:

"The following programs are using duplicate credentials

Default=Default

It is recommended you have only one set to prevent duplicate contributions."

When I click OK, it takes me to the initial setup screen where it lists Default and Default in a list box as the two possible Vanco Payment Solutions programs, but when I click next, the same dialog box comes up as described above. It doesn't matter which of the two Defaults I choose; I get the same message. I never had problems importing with the desktop version. How can this be resolved?

Re: Importing contributions from Vanco

Posted: Mon Oct 30, 2017 3:28 pm
by NeilZ
umcofmac wrote:The first time I tried to import transactions from Vanco after converting to PowerChurch Online, I got a message saying:

"The following programs are using duplicate credentials

Default=Default

It is recommended you have only one set to prevent duplicate contributions."

When I click OK, it takes me to the initial setup screen where it lists Default and Default in a list box as the two possible Vanco Payment Solutions programs, but when I click next, the same dialog box comes up as described above. It doesn't matter which of the two Defaults I choose; I get the same message. I never had problems importing with the desktop version. How can this be resolved?
Because you're not running on a local machine, there are some differences. As a Powerchurch Online user, you have free phone support. I suggest you give them a call, as they can help you faster over the phone, than via the forums.