Runtime error

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fbctnc
Posts: 18
Joined: Sun Dec 01, 2019 5:19 pm

Runtime error

Post by fbctnc »

My church currently uses online Power Church running on Windows 10. When I try to save an Unposted Contribution Report as an Excel or rtf file I get the following runtime error message.

Microsoft Visual C++ Runtime Library
Runtime Error
Program: C:\Program Files (X86)\IDS
LLC\IDS\Client\IdsRdCli.exe
This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more info.

Please help. I was able to save as an Excel file until a few weeks ago.

Zorak
Tech Support
Tech Support
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Joined: Thu May 13, 2004 8:59 am
Location: PowerChurch Software
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Re: Runtime error

Post by Zorak »

Instead of double clicking the PowerChurch Online icon to run it, right click and choose Run as Administrator. You should only need to do that once and the control will be re-registered.

fbctnc
Posts: 18
Joined: Sun Dec 01, 2019 5:19 pm

Re: Runtime error

Post by fbctnc »

This worked. Thank you. Was it the Windows update that caused the error or a maintenance update to Power Church?

Zorak
Tech Support
Tech Support
Posts: 2604
Joined: Thu May 13, 2004 8:59 am
Location: PowerChurch Software
Contact:

Re: Runtime error

Post by Zorak »

It seems to happen to some people after the big Windows 10 feature updates that are rolled out a couple of times a year.

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