941 report – required files were missing

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John Staudt
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Joined: Tue Jul 17, 2007 12:17 pm
Location: Lake Country UU Church
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941 report – required files were missing

Post by John Staudt »

I tried testing out the new option that was advertised for version 11.1 for printing out the 941 report by repeating it for third-quarter. When I reached the "Finish" panel and pressed the button to "Print 941 Report", I receive the message "Required files are missing. Please contact technical support."

I presume this means it can't locate the template file.
-- John Staudt

Zero
Program Development
Program Development
Posts: 35
Joined: Tue Nov 13, 2007 3:54 pm
Location: PowerChurch Software

Re: 941 report – required files were missing

Post by Zero »

That's exactly what that message means.
The 941 and Schedule B templates need to be in a specific place and apparently they aren't after the release.
We'll verify that they were installed correctly for the PowerChurch Online release. (They were during testing :shock: )

Zero
Program Development
Program Development
Posts: 35
Joined: Tue Nov 13, 2007 3:54 pm
Location: PowerChurch Software

Re: 941 report – required files were missing

Post by Zero »

We've isolated this issue and fixed it. The program was looking in each user's Z:\ drive for the PDFs instead of the central installation. A new executable has been uploaded and it should be working for everyone.

Thanks for bringing this to our attention.

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