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conncection issues

Posted: Thu Nov 22, 2012 6:03 pm
by debbieg
I'm sure everyone out there is enjoying Thanksgiving dinner.....but...is anyone having connection issues? I'm getting that "failed to connect on port #491" error. I am doing this from my mom's home which has wifi but I do't know if anything is different here.

Happy Thanksgiving!
Debbie

Re: conncection issues

Posted: Thu Nov 22, 2012 6:37 pm
by NeilZ
debbieg wrote:I'm sure everyone out there is enjoying Thanksgiving dinner.....but...is anyone having connection issues? I'm getting that "failed to connect on port #491" error. I am doing this from my mom's home which has wifi but I do't know if anything is different here.

Happy Thanksgiving!
Debbie
Debbie .. check to see if there is any sort of port filter on the router, as the knowledgebase article says, its not a standard port, so it may have to be opened.

https://www.powerchurch.com/support/kb.php?id=82&type=1