PowerChurch Online fails to install

[RevPodeszwa]

When running the PowerChurchonline.exe from http://www.mypowerchurch.com/ I receive the following error

Error 1935.An error occurred during the installation of assembly component {D72DDA45-EE3D-3264-ABD3-3A34626903F2}.HRESULT:0x80073712

This occurs when the program is trying to install the IDS client.

I'm running Windows 7 Home Premium with Service Pack 1. I've run the install as a normal user as well as the administrator.

[NeilZ]

When running the PowerChurchonline.exe from http://www.mypowerchurch.com/ I receive the following error

Error 1935.An error occurred during the installation of assembly component {D72DDA45-EE3D-3264-ABD3-3A34626903F2}.HRESULT:0x80073712

This occurs when the program is trying to install the IDS client.

I'm running Windows 7 Home Premium with Service Pack 1. I've run the install as a normal user as well as the administrator.

My initial advice is to see if any thing was installed in the way of menu items or icons. If so, then I would uninstall the program using the standard Windows uninstall applet.

Then try to reinstall using an ADMINISTRATOR account. If it still does not install properly, I'd call Powerchurch support directly, as they will be able to assist you much faster.

[Zaphod]

I'll pass this along to our software vendor (IDS) and see if they can offer any insight into this particular error.

[Zaphod]

IDS recommends uninstalling and reinstalling the .NET framework.

Specifically:

Uninstall and reinstall Microsoft .NET Framework components

To uninstall .NET Framework components from the computer follow these steps:
1. Create a temporary folder on your desktop.
2. Visit the .NET Framework Cleanup Tool User's Guide blog and download the dotnetfx_cleanup_tool.zip file.
3. When prompted, click Open, and then click Extract Now. Extract the files to the folder you created.
4. Find cleanup_tool.exe in the folder you created and double-click it.
5. In the "Do you want to run the .NET Framework Setup Cleanup Utility?" message, click Yes.
6. Click Yes to accept the license agreement.
7. In the Product to cleanup window, choose a .NET Framework version that you want to remove.

Note You can't remove .NET Framework versions that are part of the Windows operating system. If you have Windows 7, you can't remove .NET Framework versions 3.5 or lower. If you have Windows Vista, you can't remove .NET Framework versions 3.0 or lower. If you have Windows XP, you can't remove .NET Framework versions 2.0 or lower.
8. Click Cleanup Now.
9. Restart the computer once the .NET Framework component is removed.
10. Download and install the following components, one at a time, based on your operating system:
o .NET Framework 1.1 - For Windows XP only.
o .NET Framework 1.1 SP1 - For Windows XP only.
o .NET Framework 3.5 SP1 - For Windows XP, Windows Vista, and Windows 7.
o .NET Framework 4.0 - For Windows XP, Windows Vista, and Windows 7.
11. Restart the computer, and run Windows Update to install updates.

[RevPodeszwa]

Just to let everyone know, I've tried the above suggestion and still end up with the same error. If I get a solution via Microsoft, I'll post it here.

[Zaphod]

Hmmm...thank you. I'll follow up with our vendor to see if they have any other suggestions.

[RevPodeszwa]

After doing some more research, I found this article: http://www.dailytech.com/NET+Framework+ ... e22503.htm

Evidently, this is a problem Microsoft knows about, but hasn't fixed yet besides doing a clean install.