Group of personal profiles not showing up in Check In

The PowerChurch Check In system is an add-on product that works along side PowerChurch Plus to provide you an affordable and easy to use Check In system.

Group of personal profiles not showing up in Check In

Postby kmon00 » Tue Jun 11, 2019 5:34 pm

For the past two weekends, all of our youth have been missing from the check in module. Youth who are checking in to our youth program are not able to locate their names and need to re-enter themselves and 'permanently add' themselves to the youth activity to check in. Youth who are checking in as leaders for kids ministries cannot locate their names either. They also have to re-enter their names and add themselves to an activity all over again. Then, when they check in the following week, their names have disappeared again. This is just happening with youth, ages 13 to 18. Their personal profiles exist and they all show up in regular PowerChurch under their family profile. It is just in Check In that they are missing and nothing saves for the next time after re-entering their names. Help!
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Re: Group of personal profiles not showing up in Check In

Postby NeilZ » Tue Jun 11, 2019 8:35 pm

kmon00 wrote:For the past two weekends, all of our youth have been missing from the check in module. Youth who are checking in to our youth program are not able to locate their names and need to re-enter themselves and 'permanently add' themselves to the youth activity to check in. Youth who are checking in as leaders for kids ministries cannot locate their names either. They also have to re-enter their names and add themselves to an activity all over again. Then, when they check in the following week, their names have disappeared again. This is just happening with youth, ages 13 to 18. Their personal profiles exist and they all show up in regular PowerChurch under their family profile. It is just in Check In that they are missing and nothing saves for the next time after re-entering their names. Help!


Are they setup as permanent members of the activity in Powerchurch? If so, they should appear in Check-in.

Neil Zampella

Using PC+ since 1999.
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Re: Group of personal profiles not showing up in Check In

Postby Zorak » Wed Jun 12, 2019 8:19 am

Take a look in PowerChurch (not the Check In kiosk) under File > Preferences > Check In Setup.

It sounds like someone may have unchecked some options in the "Personal Status codes that can check in" list.
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Re: Group of personal profiles not showing up in Check In

Postby kmon00 » Wed Jun 12, 2019 9:28 am

Hi, Neil. Yes, they are set up as permanent members in those activities in regular Powerchurch.

And thanks, Zorak. It looks like someone may have unchecked a couple of those boxes in setup. We will try things this weekend with those boxes checked again and see what happens.
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Re: Group of personal profiles not showing up in Check In

Postby Zorak » Wed Jun 12, 2019 9:37 am

While you are in PowerChurch, you will probably want to verify that you don't have a bunch of duplicate people in the Membership database now. It sounds like they were added as new members several times.
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