Web Check-in Issues

[coolguy982]

We are experiencing a couple of issues when trying to use the web check-in feature. We are up-to-date on both Check-in and PowerChurch maintenance releases.

Issue #1: We cannot check children into one particular class. We have 4 different classes set up as activities in PowerChurch Plus. On all 4 activities, the box to allow check in via the web is checked. All 4 are also checked on the web check-in administration page. Three of the classes work just fine, but if we try to check in a child that is enrolled in the fourth class, we get the message about "no activities are available to check in". Is there a setting we are missing somewhere that is not allowing us to check in children to this one particular class?

Issue #2: When choosing a child in a multi-child family, a sibling is shown instead of the actual child that was selected on the previous screen.

Any advice or help would be much appreciated!!

Thanks, Scott

[Tracy]

#1 The three that are working are set to "Always Available" and the one that isn't is connected an Event?

#2 The process in the Web environment is designed for a Self Serve type of scenario:
The person that is checking in their child will search for him/herself.
A list of available people matching the name will be presented.
The person will select him/herself.
A list of available family members with activities they can check into.

Where are you seeing the sibling change?

[coolguy982]

#1 - All four activities (even the one that is not working) are all set to "Always Available". What else should I check? The other thing I forgot to mention is that all 4 activities work for check-in through the standard client (non web) just fine.

#2 - Here is the scenario. When using web check-in, I search for Child #1. It shows a list showing Child #1, Child #2, Father, and Mother. I choose Child #1 and click Select button. Child #2 is then displayed along with three checkboxes for the three activities which she can be checked into. Child #1 is never displayed. This may be because Child #1 is only assigned to the fourth activity which is not allowing check-in. Perhaps the system thinks there is nothing for Child #1 to check into (due to the problem in #1) so it automatically displays Child #2 instead?

Thanks!

[Tracy]

A Check In update was released this morning that may address these problems.
Please let us know how this works.

[Zaina]

On the web interface, if you go to the admin page (example servername:port/checkin/admin)for the web checkin, are all the activities checked under the "Select which activities can be checked in" list? Make sure you select the specific theme if you created a special one.

[coolguy982]

Tracy - We will try the update this Sunday and I'll let you know if it helps.

Zaina - yes, all items are checked on the admin page of the web interface and we are using the default theme.

Thanks!
Scott

[coolguy982]

We installed the latest check-in maintenance release, and unfortunately both of the issues still persist...

[Tracy]

Then something unique in your data is causing the behavior. Please contact support on Monday. When you speak to the support tech, mentioned this thread.