User Support Forum

We are experiencing a couple of issues when trying to use the web check-in feature. We are up-to-date on both Check-in and PowerChurch maintenance releases.

Issue #1: We cannot check children into one particular class. We have 4 different classes set up as activities in PowerChurch Plus. On all 4 activities, the box to allow check in via the web is checked. All 4 are also checked on the web check-in administration page. Three of the classes work just fine, but if we try to check in a child that is enrolled in the fourth class, we get the message about "no activities are available to check in". Is there a setting we are missing somewhere that is not allowing us to check in children to this one particular class?

Issue #2: When choosing a child in a multi-child family, a sibling is shown instead of the actual child that was selected on the previous screen.

Any advice or help would be much appreciated!!

Thanks, Scott

#1 The three that are working are set to "Always Available" and the one that isn't is connected an Event?

#2 The process in the Web environment is designed for a Self Serve type of scenario:
The person that is checking in their child will search for him/herself.
A list of available people matching the name will be presented.
The person will select him/herself.
A list of available family members with activities they can check into.

Where are you seeing the sibling change?

#1 - All four activities (even the one that is not working) are all set to "Always Available". What else should I check? The other thing I forgot to mention is that all 4 activities work for check-in through the standard client (non web) just fine.

#2 - Here is the scenario. When using web check-in, I search for Child #1. It shows a list showing Child #1, Child #2, Father, and Mother. I choose Child #1 and click Select button. Child #2 is then displayed along with three checkboxes for the three activities which she can be checked into. Child #1 is never displayed. This may be because Child #1 is only assigned to the fourth activity which is not allowing check-in. Perhaps the system thinks there is nothing for Child #1 to check into (due to the problem in #1) so it automatically displays Child #2 instead?

Thanks!

A Check In update was released this morning that may address these problems.
Please let us know how this works.

On the web interface, if you go to the admin page (example servername:port/checkin/admin)for the web checkin, are all the activities checked under the "Select which activities can be checked in" list? Make sure you select the specific theme if you created a special one.

Tracy - We will try the update this Sunday and I'll let you know if it helps.

Zaina - yes, all items are checked on the admin page of the web interface and we are using the default theme.

Thanks!
Scott

We installed the latest check-in maintenance release, and unfortunately both of the issues still persist...

Then something unique in your data is causing the behavior. Please contact support on Monday. When you speak to the support tech, mentioned this thread.