Invoices not showing as paid - and checks have been written!

[beattieroad]

Hello All! I'm hoping there is a simple solution to this. I use PC Plus v. 10.4 and have the latest "update" installed.

I have discovered that none of the checks I wrote last Wed. are anywhere to be found. I posted all checks in accts. payable, and then in Fund Accounting like I always do, but invoices that I wrote checks for are still showing as open, and stating that no check has been written for that invoice. This includes payroll checks, which I know I am going to have to manually enter.

It gets stranger, though. There are a few invoices that were paid last week that are NOT showing up as an open invoice. They are not posted, and are not in unposted transactions waiting to be posted. It's like they disappeared off the face of the earth!

Is there some sort of "back door" way to try to retrieve the checks that have been written, or do I need to re-enter the missing open invoices and then manually post all the checks that have already been printed and mailed?

This has never happened before, and I'm quite confused... Can anyone help?

Just so you know... everything I did this week posted as it usually does.

[NeilZ]

Hello All! I'm hoping there is a simple solution to this. I use PC Plus v. 10.4 and have the latest "update" installed.

I have discovered that none of the checks I wrote last Wed. are anywhere to be found. I posted all checks in accts. payable, and then in Fund Accounting like I always do, but invoices that I wrote checks for are still showing as open, and stating that no check has been written for that invoice. This includes payroll checks, which I know I am going to have to manually enter.

It gets stranger, though. There are a few invoices that were paid last week that are NOT showing up as an open invoice. They are not posted, and are not in unposted transactions waiting to be posted. It's like they disappeared off the face of the earth!

Is there some sort of "back door" way to try to retrieve the checks that have been written, or do I need to re-enter the missing open invoices and then manually post all the checks that have already been printed and mailed?

This has never happened before, and I'm quite confused... Can anyone help?

Just so you know... everything I did this week posted as it usually does.

Does anyone else have access to the Accounting module of the system, or has anyone done a restore without your knowing about it?

[beattieroad]

Does anyone else have access to the Accounting module of the system, or has anyone done a restore without your knowing about it?

That question was brought up yesterday, that "maybe" the new treasurer did some sort of system restore while he was trying to back up. (He does have access to the Accounting module, and put in the invoices for our taxes Wed. night.) We're not actually sure if that would have been easily possible. He is not very "computer-savvy" and is still trying to figure out how to use this particular program.

The only solution that we came up with was to re-enter the invoices that had completely disappeared, and then "print checks" on copy paper for all the invoices one at a time so I could tell it what "check number" the batch started with, so the registry would match the bank statement.

For future reference, though... IF someone were to accidently do a restore... is there any way to undo it? I surely don't want to have this issue happen again - especially for a week where I've printed a LOT of checks.

[NeilZ]

For future reference, though... IF someone were to accidently do a restore... is there any way to undo it? I surely don't want to have this issue happen again - especially for a week where I've printed a LOT of checks.

Not easily. You would have had to have a backup done just before the restore overwrote the database.

The easy fix for this is to only give out Backup permissions to users, and Restore only to the System Administrator.

[beattieroad]

For future reference, though... IF someone were to accidently do a restore... is there any way to undo it? I surely don't want to have this issue happen again - especially for a week where I've printed a LOT of checks.

Not easily. You would have had to have a backup done just before the restore overwrote the database.

The easy fix for this is to only give out Backup permissions to users, and Restore only to the System Administrator.

That is an absolutely wonderful idea! I'll see what I can do to get that put into place. I don't need any more "oops" episodes.

Thank you SO much for your help!