How do I clear a balance due in accounts receivable

[racraft]

Long story, but we now have an account in the accounts receivable module that shows a balance due. They in fact do NOT have a balance due. There are no invoices floating around that account (no pun intended) for this balance due. I need to change that balance due to be zero. How do I do this?

[Jeff]

You are probably going to need to call into support for them to help you with adjusting the customer balance to zero.