Bank reconciliation

[spiritofhopeumc]

My Cash balance in the General Ledger (account 1120) is one amount, and in the reconciliation, it STILL says that the Cash Account (1120) balance is over by more than 15K. Can you please tell me why these numbers aren't the same??? And how do I get them to be the same? There really shouldn't be any difference in these two amounts! I've emailed Tech Support 3 times, and they don't give me a satisfactory answer. I "plugged" in the diff in January, then had to "unplug" 10K. I don't know what is going on. Bank rec's shouldn't be this difficult! Thank you for any insight you can give me.
Sincerely yours,
Corinne Yusi

[NeilZ]

My Cash balance in the General Ledger (account 1120) is one amount, and in the reconciliation, it STILL says that the Cash Account (1120) balance is over by more than 15K. Can you please tell me why these numbers aren't the same??? And how do I get them to be the same? There really shouldn't be any difference in these two amounts! I've emailed Tech Support 3 times, and they don't give me a satisfactory answer. I "plugged" in the diff in January, then had to "unplug" 10K. I don't know what is going on. Bank rec's shouldn't be this difficult! Thank you for any insight you can give me.
Sincerely yours,
Corinne Yusi

OK .. first off, where are you getting the 'cash balance' amount from? What report is showing this?
Second, when you do the reconciliation, based on the statement amount listed, do you get the To Balance number to ZERO?

What is tech support telling you?