lost reports after indexing

Fund Accounting, Accounts Payable, Accounts Receivable, Payroll

Moderators: Moderators, Tech Support

Post Reply
Charlene
Posts: 7
Joined: Wed Jul 22, 2009 12:58 pm
Location: CrossRoads Church Red Deer, Alberta

lost reports after indexing

Post by Charlene »

I recently did a reindex after speaking with technical support to fix a corrupted database. Now I'm trying to find information in a report that I used alot which is the Vendor activity summary report. No information is showing up except for any checks written since I reindexed.
Does reindexing lose all that information for me? And if so how do I get it back?

Zorak
Tech Support
Tech Support
Posts: 2636
Joined: Thu May 13, 2004 8:59 am
Location: PowerChurch Software
Contact:

Re: lost reports after indexing

Post by Zorak »

You said you reindexed to fix a corrupted database. That would be where the information was lost. The corrupt database part.

Do you have a backup made prior to the problem? If so, you can restore that backup to recover the information.

Charlene
Posts: 7
Joined: Wed Jul 22, 2009 12:58 pm
Location: CrossRoads Church Red Deer, Alberta

Re: lost reports after indexing

Post by Charlene »

Thank you. If I restore the back up from prior to the reindexing would that not also restore my corrupted database problem?

Zorak
Tech Support
Tech Support
Posts: 2636
Joined: Thu May 13, 2004 8:59 am
Location: PowerChurch Software
Contact:

Re: lost reports after indexing

Post by Zorak »

If the backup was created after the data corruption occurred, then yes, restoring the backup would bring back the corrupted data files.

Post Reply