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Trouble with Accounts Receivable Invoicing
Posted: Wed Sep 11, 2013 3:20 pm
by office@hopelutheranelca.org
I am having problems with Accounts Receivable Invoicing either disapearing or being offset with payments that no one has posted payments or made any entries changing. When I print the individual statement for the parent, it shows a credit balance instead of the debit balance that they owe. How do I correct this in Power Church. I have just been rentering the invoice with the correct balance and going from there. Please advise. Thanks
Re: Trouble with Accounts Receivable Invoicing
Posted: Wed Sep 11, 2013 4:37 pm
by NeilZ
office@hopelutheranelca.org wrote:I am having problems with Accounts Receivable Invoicing either disapearing or being offset with payments that no one has posted payments or made any entries changing. When I print the individual statement for the parent, it shows a credit balance instead of the debit balance that they owe. How do I correct this in Power Church. I have just been rentering the invoice with the correct balance and going from there. Please advise. Thanks
I would first check two things:
1. Is anyone doing restores to the database without you knowing about it?
2. Who else has access to the AP module, and what type of access do they have?