User Support Forum

Today, I tried to enter my manual check information. When the maintain manual check screen first came on, the word "UNKNOWN" appeared on the credit (bank act) line. I keyed in the check information and when I saved the information ONLY the debit (expense act) line appeared on the screen. When I tried to post the entry, a message came on which said the entry was "out of balance" and could not be posted. Now when I try to key in information, the check amount from a previous entry appeared on the credit line. I re key all the information, but again only the debit line is saved. I do not know how to correct this problem.

hemitommy wrote:Today, I tried to enter my manual check information. When the maintain manual check screen first came on, the word "UNKNOWN" appeared on the credit (bank act) line. I keyed in the check information and when I saved the information ONLY the debit (expense act) line appeared on the screen. When I tried to post the entry, a message came on which said the entry was "out of balance" and could not be posted. Now when I try to key in information, the check amount from a previous entry appeared on the credit line. I re key all the information, but again only the debit line is saved. I do not know how to correct this problem.

Evidently the vendor was not setup with the checking account, or the account number was changed after this vendor was setup.

As far as the amount from a previous entry, was this after you clicked on the 'add' for a new manual check ??

To answer your question. Yes, the amount was from a previous entry when I clicked on "add"
a new manual check. Update, to avoid the problem. If I key the debit amount column "first"
and the "credit" amount last the keyed entry is correct and I can save it. Is this something new
in your software or is there some other problem? Thanks for any info you can give me.
P. S.- I have never had to key manual check entries like this before today.

hemitommy wrote:To answer your question. Yes, the amount was from a previous entry when I clicked on "add"
a new manual check. Update, to avoid the problem. If I key the debit amount column "first"
and the "credit" amount last the keyed entry is correct and I can save it. Is this something new
in your software or is there some other problem? Thanks for any info you can give me.
P. S.- I have never had to key manual check entries like this before today.

Normally the vendor should be setup with the correct Debit (Expense) and Credit (checking) account, you shouldn't have to enter the accounts. If the vendor is used by multiple ministries using separate expense accounts, the vendor should be setup to use the checking account.

Thus when you call up the vendor in manual checks, the accounts should be selected. What you're experiencing is not normal. Please answer some questions:

1. What version of Powerchurch are you using?
2. What version of Windows is it running on?
3. How long have you been using Powerchurch?

Question 1. PowerChurch version 11.55

Question 2. Windows 7 Home Premium

Question 3. Jan. 01 2011.

This does not make any sense to me because I last entered some
manual checks on 8/31/15 without any problems.

hemitommy wrote:Question 1. PowerChurch version 11.55

Question 2. Windows 7 Home Premium

Question 3. Jan. 01 2011.

This does not make any sense to me because I last entered some
manual checks on 8/31/15 without any problems.

OK .. is the vendor you're writing the manual check about, setup in the system? Is this happening all the time, or for that one manual check?

Finally, please do a reindex of the database. You can find it from the PCPlus menu under UTILITIES -> Reindex
This sometimes corrects issues with the database that cause weird happenings.