User Support Forum

I am using the online version of PC. I paid 2 bills, one by Release Repeating Items and one by entering an invoice. Checks printed fine. When trying to Post to Fund Accounting, the checks are showing up as "0" amounts. All other information is correct- posted to correct accounts with right amounts, correct check #s. It simply looks like the checks were written for $0. Using Maintain Computer Generated checks does not solve the problem, it is still showing the check amount as "$0" and will not let me modify it.

Anyone see this problem before and know how to correct it? The only thing I can think to do is Void these checks and then reenter and reprint on blank paper.

Tobiestew wrote:I am using the online version of PC. I paid 2 bills, one by Release Repeating Items and one by entering an invoice. Checks printed fine. When trying to Post to Fund Accounting, the checks are showing up as "0" amounts. All other information is correct- posted to correct accounts with right amounts, correct check #s. It simply looks like the checks were written for $0. Using Maintain Computer Generated checks does not solve the problem, it is still showing the check amount as "$0" and will not let me modify it.

Anyone see this problem before and know how to correct it? The only thing I can think to do is Void these checks and then reenter and reprint on blank paper.

You are the second person to report such an issue. Please try this:

1. Do a reindex of the database. Sometimes this fixes weird issues like this.
2. If this does not fix the issue, DO NOT void anything at this time, as the system as it is right now may need to be looked at by Powerchurch techs, so give them a call, and let them know that Neil Z. said that you're the second location that has seen this error, that this is not only limited to PCPlus Online.

In either case, if item 1 fixes the problem, or you have to go to item 2, please let us know.

Thanks.

FWIW .. if you see this before 5:50pm EST, the help desk at Powerchurch is still open.

Thank you Neil Z.
Reindexing did not resolve the problem, so I call Tech Support. Apparently, it was a problem that cropped up last Thursday and was resolved on Friday. I wrote the checks last Thursday, and was attempting to post them today. Tech was able to modify the checks and I successfully posted. Thank you for your assistance!

Tobiestew wrote:Thank you Neil Z.
Reindexing did not resolve the problem, so I call Tech Support. Apparently, it was a problem that cropped up last Thursday and was resolved on Friday. I wrote the checks last Thursday, and was attempting to post them today. Tech was able to modify the checks and I successfully posted. Thank you for your assistance!

Good to hear ... I knew there was a quick MR released on the 25th following the Feb 24th MR, didn't realize what it was for.