User Support Forum

I have a unique situation that I've not encountered before.

My June bank statement is out of balance because our bank processed three checks twice (they were deposited by the receiver via mobile banking and at the bank and for some reason they got thru). I called the bank and they made a deposit into our account when I reported it (mid July) for the total of the three checks ($108).

So should I now just mark the June recon as done ($108 out of balance) knowing that when the deposit comes thru in July it will take care of itself? Should I make some sort of notation somewhere? I'm assuming that Powerchurch won't somehow try to correct the $108 out of balance on it's own.

Any help is appreciated.

lcreddick wrote:I have a unique situation that I've not encountered before.

My June bank statement is out of balance because our bank processed three checks twice (they were deposited by the receiver via mobile banking and at the bank and for some reason they got thru). I called the bank and they made a deposit into our account when I reported it (mid July) for the total of the three checks ($108).

So should I now just mark the June recon as done ($108 out of balance) knowing that when the deposit comes thru in July it will take care of itself? Should I make some sort of notation somewhere? I'm assuming that Powerchurch won't somehow try to correct the $108 out of balance on it's own.

Any help is appreciated.

Considering that its not your fault that the reconciliation is off, (I'm assuming that all your items were listed on the statement and cleared) then I would accept the reconciliation as is, and the system should balance when the next month statement arrives and is reconciled.

Any information that you can get from the bank via email or letter, something that is tangible and can be printed out, about this issue should be attached to the bank statement and copy of the Powerchurch reconciliation for audit purposes.

And yes, Powerchurch will not offer to create a 'correction' transaction for you.