User Support Forum

Good afternoon,

My Pastor was just reviewing information for our conference and noticed that his salary seemed a little high for the year ending. In my research I noticed that on 6/10/2016 all employees show their salary with the same check number three times, rather than the normal one. We are using Powerchurch 11.5. How might this have happened and how can I make the correction before tonight?

angel1

angel1 wrote:Good afternoon,

My Pastor was just reviewing information for our conference and noticed that his salary seemed a little high for the year ending. In my research I noticed that on 6/10/2016 all employees show their salary with the same check number three times, rather than the normal one. We are using Powerchurch 11.5. How might this have happened and how can I make the correction before tonight?

angel1

That is weird. DId the employees get the correct amounts in the 'physical' check? Did you check your bank statement to verify that there were three separate checks?

Normally I would say to void all three checks, then reissue them through payroll by manually entering the numbers and only printing check stubs. You can still do that, but I would do a reindex of the database first, then check again. If they still show the error, do a backup, then do the corrections.