User Support Forum

When posting payroll, received error message that (name of employee) had two different bank accounts. It has to be resolved before it will post. There was a check written with the incorrect checking account which I voided in payroll and processed another check with the correct account number. Don't know if this is the problem or understand why it would cause a problem Any help appreciated.

yoknox wrote:When posting payroll, received error message that (name of employee) had two different bank accounts. It has to be resolved before it will post. There was a check written with the incorrect checking account which I voided in payroll and processed another check with the correct account number. Don't know if this is the problem or understand why it would cause a problem Any help appreciated.

I am assuming that you voided the check by going into the Maintain List of Employees finding that employee, heading to the check history tab, then selecting the check from the list, and clicking on the "X" button.

I'm also assuming that you had already printed the check. What you should have done was this:

1. Post Payroll (yes the incorrect check would have processed, but the next step would have taken care of this)
2. Void the check, then Post Payroll again.
3. Create a new payroll check as a manual check and use the old check number, then Post.

I'm guessing that you have the original, the void, and the replacement all sitting in the unposted payroll queue.
What I would do is DELETE the replacement from the unposted payroll queue, post the original and void by using Post Payroll, then create the replacement check.

I tried this but still a problem so I restored. There is a correct payroll sitting in fund accounting for 12/16. I voided an incorrect check for a previous month (incorrect bank account #) and it is sitting in unmodified payroll. It will not post due to two different bank accounts. I then voided the check sitting in fund accounting and the voided check was placed in unmodified payroll. I then tried to post both of them at different times but still received the error message about different account numbers.

yoknox wrote:I tried this but still a problem so I restored. There is a correct payroll sitting in fund accounting for 12/16. I voided an incorrect check for a previous month (incorrect bank account #) and it is sitting in unmodified payroll. It will not post due to two different bank accounts. I then voided the check sitting in fund accounting and the voided check was placed in unmodified payroll. I then tried to post both of them at different times but still received the error message about different account numbers.

Could you post exactly what the transaction looks like here so all of us can understand what it looks like?

Incorrect transaction(voided check) posted to fund accounting

03-1110-000 03 Fund Bank Account 1000 D
03-5142-000 Position 1000 C
01-2236-000 Fed WH 28.75D
01-1110-000 01 Fund Bank Account 134.42C
01-2237-000 SS 62.00D
remainder of payroll taxes
I have no idea how the fund 01 bank account got in this transaction but this is the problem. Note the Debit and Credit are the same and the 01-bank account offsets it for the correct check amount. The amount of 134.42 is what shows up in the reconcilation in the top section.
This transaction has only been voided and not redone. The transaction below is from the Dec payroll. Continuing to receive error message when trying to post about bank accounts being different.

The correct transaction shown below still resides in modified payroll

01-1110-00 Bank Account 865.58c
015142-00 Position 1000.00D
Remainder of payroll taxes.

bjsbrown65 wrote:Incorrect transaction(voided check) posted to fund accounting

03-1110-000 03 Fund Bank Account 1000 D
03-5142-000 Position 1000 C
01-2236-000 Fed WH 28.75D
01-1110-000 01 Fund Bank Account 134.42C
01-2237-000 SS 62.00D
remainder of payroll taxes
I have no idea how the fund 01 bank account got in this transaction but this is the problem. Note the Debit and Credit are the same and the 01-bank account offsets it for the correct check amount. The amount of 134.42 is what shows up in the reconcilation in the top section.
This transaction has only been voided and not redone. The transaction below is from the Dec payroll. Continuing to receive error message when trying to post about bank accounts being different.

The correct transaction shown below still resides in modified payroll

01-1110-00 Bank Account 865.58c
015142-00 Position 1000.00D
Remainder of payroll taxes.

Evidently the reason the first transaction had the 01-1110 accoun there is because the pay items for taxes and employer portions of SS & Medicare are only setup in 01, which I assume is your Operations fund.

Is it indeed an error message, or is it the usual warning message to let you know you have two separate funds, but if you click OK or YES you can continue?

It is an error message and will not allow posting to continue.

bjsbrown65 wrote:It is an error message and will not allow posting to continue.

OK .. my suggestion.

Go into modify unposted payroll, and DELETE anything pertaining to this check, don't try to post it.

I'm happy to report that tech support was able to correct this after 1-1/2 hrs.

yoknox wrote:I'm happy to report that tech support was able to correct this after 1-1/2 hrs.

Good grief ... what was the cause, if I may ask. This issue definitely had me puzzled.