Accounts Receivable - Applying a credit memo
Posted: Thu Sep 20, 2018 10:33 pm
I have a customer that has several invoices, with a balance due of $2,725.00. This customer also has one credit memo available for $275.
One of the invoices is for $275, and I am trying to apply the credit memo of $275 to the invoice of $275. It isn't letting me do it without a message.
I am going into the customer, clicking on the "Credit Memo" tab, and then clicking on "Apply Credit Memo". I make sure the invoice for $275 is selected/highlighted. However, I notice that it is also trying to apply amounts to all of my other open invoices. I do not want this.
If I zero out the apply amount to zero for each invoice except the $275, then when I click save I get the following message:
"Payment amount cannot be more than the balance due"
I am confused by this. The payment amount...in this case credit memo of $275, is to be applied against a $275 open invoice. End of story. Credit memo washes with the invoice.
The payment amount is certainly NOT more than the balance due. The TOTAL balance due for the customer is $2,725. I am only trying to apply the $275 credit memo to one $275 invoice.
If I simply click on "Apply Credit Memo", and then click Save, it does save, and it does calculate the correct new balance due, but it applies the $275 credit memo against the invoice, and then applies a negative amount to EVERY other open invoice the customer has, and that is NOT what I want. PowerChurch then shows a negative amount "PAID" against every other open invoice.
I want one credit memo to apply against one invoice....period.
I can send you more details on this customer and all of the open invoices if that helps. It should be a very simple thing to apply a single credit memo against a single invoice, WITHOUT affecting any other open invoice for that customer.
Thank you.
One of the invoices is for $275, and I am trying to apply the credit memo of $275 to the invoice of $275. It isn't letting me do it without a message.
I am going into the customer, clicking on the "Credit Memo" tab, and then clicking on "Apply Credit Memo". I make sure the invoice for $275 is selected/highlighted. However, I notice that it is also trying to apply amounts to all of my other open invoices. I do not want this.
If I zero out the apply amount to zero for each invoice except the $275, then when I click save I get the following message:
"Payment amount cannot be more than the balance due"
I am confused by this. The payment amount...in this case credit memo of $275, is to be applied against a $275 open invoice. End of story. Credit memo washes with the invoice.
The payment amount is certainly NOT more than the balance due. The TOTAL balance due for the customer is $2,725. I am only trying to apply the $275 credit memo to one $275 invoice.
If I simply click on "Apply Credit Memo", and then click Save, it does save, and it does calculate the correct new balance due, but it applies the $275 credit memo against the invoice, and then applies a negative amount to EVERY other open invoice the customer has, and that is NOT what I want. PowerChurch then shows a negative amount "PAID" against every other open invoice.
I want one credit memo to apply against one invoice....period.
I can send you more details on this customer and all of the open invoices if that helps. It should be a very simple thing to apply a single credit memo against a single invoice, WITHOUT affecting any other open invoice for that customer.
Thank you.