User Support Forum

We have a weekly payroll. Checks did not print and I process payroll again. Instead of voiding entry that was created when checks did not print I deleted the payroll information. Now the YTD information have 1 payroll that should not be. How can I correct?

FirstMOBC wrote:We have a weekly payroll. Checks did not print and I process payroll again. Instead of voiding entry that was created when checks did not print I deleted the payroll information. Now the YTD information have 1 payroll that should not be. How can I correct?

The problem was that you probably click on the NO button when the pop up asked if you need to reprint checks. The system then takes that as OK, I can update the records.

In this case you should have VOIDED those checks. As far as correcting, it won't be easy, I would call the Powerchurch support number directly.

My advice is ALWAYS VOID something that has been 'processed'. You can delete invoices/manual checks in AP prior to printing paper checks or posting manual checks, and invoices in AR prior to receiving payment, but once something else has been done to any of those things (like sending payroll to print), VOID is the correct method to clean up any issues.

Thank you Neil, I realize it after I deleted the payroll.

FirstMOBC wrote:Thank you Neil, I realize it after I deleted the payroll.

Trust me, I learned my "VOID" rule through trial and error