Since the beginning of 2019, one of our employees percentage-based retirement liability has not been processing.
It worked fine through 12-31-2018.
What has changed? And how do I fix it?
Employer retirement liability percentage not processing
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Re: Employer retirement liability percentage not processing
Do you have other employees with the same type of deduction? Is it working for them?Bossed wrote:Since the beginning of 2019, one of our employees percentage-based retirement liability has not been processing.
It worked fine through 12-31-2018.
What has changed? And how do I fix it?
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
Re: Employer retirement liability percentage not processing
Another employee who is also percentage based works fine but is linked to a different payroll expense/category.
On the employee who is not recording correctly, the box is checked, percentage type and percentage amount are selected but the employer liability amount is 0.00 on the PR check and Pay Items tab.
On the employee who is not recording correctly, the box is checked, percentage type and percentage amount are selected but the employer liability amount is 0.00 on the PR check and Pay Items tab.
Re: Employer retirement liability percentage not processing
I'm assuming that the Item Description for the employer liability is different from the one that works, since you said that there's a different expense account??Bossed wrote:Another employee who is also percentage based works fine but is linked to a different payroll expense/category.
On the employee who is not recording correctly, the box is checked, percentage type and percentage amount are selected but the employer liability amount is 0.00 on the PR check and Pay Items tab.
The pay item itself should work as it will use the employee's gross pay for the pay period in its calculation.
If both pay items are setup the same, and the only differences are the Item Descriptions and the accounts setup there, i would look to see what is different (other than the expense accounts) between the two item descriptions.
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.