Entered the 4 new accounts in Chart of Accounts. Equity, Income, Release and Expense.
When setting up Add New Donor Restrictions I get the following initial error
"Error with Creditbox 1 - Value: Data type mismatch. Unbinding object creditbox1."
It will still walk me thru setting up the 4 accounts, but upon submitting I get this error
"PROGRAM: FRM_FARESTRICTADD. FINISH
LINE: 46
ERROR: 9
MESSAGE: Data type mismatch"
What do I do?
Thanks
Error Setting up Temp Restricted Fund
Moderators: Moderators, Tech Support
Re: Error Setting up Temp Restricted Fund
First try to REINDEX the database from the Utilities menu. If that doesn't work, you may have to call Powerchurch directly for assistance.FUMCFairfield wrote:Entered the 4 new accounts in Chart of Accounts. Equity, Income, Release and Expense.
When setting up Add New Donor Restrictions I get the following initial error
"Error with Creditbox 1 - Value: Data type mismatch. Unbinding object creditbox1."
It will still walk me thru setting up the 4 accounts, but upon submitting I get this error
"PROGRAM: FRM_FARESTRICTADD. FINISH
LINE: 46
ERROR: 9
MESSAGE: Data type mismatch"
What do I do?
Thanks
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
-
- Posts: 19
- Joined: Tue Jan 22, 2019 1:05 pm
Re: Error Setting up Temp Restricted Fund
Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.
Re: Error Setting up Temp Restricted Fund
Oh yes ... that should always be the first thing done when there's an issue, check to see if the program is up to date with fixes.FUMCFairfield wrote:Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
-
- Tech Support
- Posts: 3017
- Joined: Thu May 13, 2004 9:59 am
- Location: PowerChurch Software
- Contact:
Re: Error Setting up Temp Restricted Fund
I took a look at the support log and you are correct. Installing the Maintenance Release fixed it and that was the only issue that you discussed with the technician. In that case, you shouldn't have been charged for the call.FUMCFairfield wrote:Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.
We don't charge for support things that are fixed by installing Maintenance Releases. We have voided that invoice.