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Error Setting up Temp Restricted Fund
Posted: Sun Mar 17, 2019 6:14 pm
by FUMCFairfield
Entered the 4 new accounts in Chart of Accounts. Equity, Income, Release and Expense.
When setting up Add New Donor Restrictions I get the following initial error
"Error with Creditbox 1 - Value: Data type mismatch. Unbinding object creditbox1."
It will still walk me thru setting up the 4 accounts, but upon submitting I get this error
"PROGRAM: FRM_FARESTRICTADD. FINISH
LINE: 46
ERROR: 9
MESSAGE: Data type mismatch"
What do I do?
Thanks
Re: Error Setting up Temp Restricted Fund
Posted: Sun Mar 17, 2019 8:43 pm
by NeilZ
FUMCFairfield wrote:Entered the 4 new accounts in Chart of Accounts. Equity, Income, Release and Expense.
When setting up Add New Donor Restrictions I get the following initial error
"Error with Creditbox 1 - Value: Data type mismatch. Unbinding object creditbox1."
It will still walk me thru setting up the 4 accounts, but upon submitting I get this error
"PROGRAM: FRM_FARESTRICTADD. FINISH
LINE: 46
ERROR: 9
MESSAGE: Data type mismatch"
What do I do?
Thanks
First try to REINDEX the database from the Utilities menu. If that doesn't work, you may have to call Powerchurch directly for assistance.
Re: Error Setting up Temp Restricted Fund
Posted: Fri Mar 22, 2019 11:33 am
by FUMCFairfield
Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.
Re: Error Setting up Temp Restricted Fund
Posted: Fri Mar 22, 2019 5:02 pm
by NeilZ
FUMCFairfield wrote:Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.
Oh yes ... that should always be the first thing done when there's an issue, check to see if the program is up to date with fixes.
Re: Error Setting up Temp Restricted Fund
Posted: Mon Mar 25, 2019 9:37 am
by Zorak
FUMCFairfield wrote:Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.
I took a look at the support log and you are correct. Installing the Maintenance Release fixed it and that was the only issue that you discussed with the technician. In that case, you shouldn't have been charged for the call.
We don't charge for support things that are fixed by installing Maintenance Releases. We have voided that invoice.