User Support Forum

Entered the 4 new accounts in Chart of Accounts. Equity, Income, Release and Expense.
When setting up Add New Donor Restrictions I get the following initial error
"Error with Creditbox 1 - Value: Data type mismatch. Unbinding object creditbox1."

It will still walk me thru setting up the 4 accounts, but upon submitting I get this error
"PROGRAM: FRM_FARESTRICTADD. FINISH
LINE: 46
ERROR: 9
MESSAGE: Data type mismatch"

What do I do?

Thanks

FUMCFairfield wrote:Entered the 4 new accounts in Chart of Accounts. Equity, Income, Release and Expense.
When setting up Add New Donor Restrictions I get the following initial error
"Error with Creditbox 1 - Value: Data type mismatch. Unbinding object creditbox1."

It will still walk me thru setting up the 4 accounts, but upon submitting I get this error
"PROGRAM: FRM_FARESTRICTADD. FINISH
LINE: 46
ERROR: 9
MESSAGE: Data type mismatch"

What do I do?

Thanks

First try to REINDEX the database from the Utilities menu. If that doesn't work, you may have to call Powerchurch directly for assistance.

Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.

FUMCFairfield wrote:Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.

Oh yes ... that should always be the first thing done when there's an issue, check to see if the program is up to date with fixes.

FUMCFairfield wrote:Needed to update the recent Maintenance Release. So caution to all, do them. It was a $30. lesson to not procrastinate.

I took a look at the support log and you are correct. Installing the Maintenance Release fixed it and that was the only issue that you discussed with the technician. In that case, you shouldn't have been charged for the call.

We don't charge for support things that are fixed by installing Maintenance Releases. We have voided that invoice.