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941 Calculation Issue

Posted: Sun Apr 07, 2019 9:35 am
by ngaham
Hi,
I am having trouble getting PowerChurch to provide me a 100% correct 941 quarterly report. We have 7 employees (including all on pastoral staff). Four of those employees are nonclergy and three are clergy. When I run the 941 Calculation report it only shows 3 employees and the total for box 2 is not correct either. The three employees it shows on the 941 Calculation Report are 3 non-clergy employees. Oddly, the total amount due for the quarter is correct though. It appears everything is correct on the 941 produced by PowerChurch except Box 1 and Box 2. I have already went through and checked my pay items and made sure that the taxes on those were correct.

Re: 941 Calculation Issue

Posted: Sun Apr 07, 2019 1:31 pm
by ngaham
I’ve got the majority of this issue fixed by changing the tax options on the pay items. I now have one employee who doesn’t show up on the employee count for box one. It’s a nonclergy employee and I have verified that the tax options are correct under the pay item. Ironically, she shows up under box 2 on the 941 calculation report.

Re: 941 Calculation Issue

Posted: Sun Apr 07, 2019 10:10 pm
by NeilZ
ngaham wrote:I’ve got the majority of this issue fixed by changing the tax options on the pay items. I now have one employee who doesn’t show up on the employee count for box one. It’s a nonclergy employee and I have verified that the tax options are correct under the pay item. Ironically, she shows up under box 2 on the 941 calculation report.
OK .. run the 941 calculation report from the Payroll reports. It should be the the last report in the list. It will list what the system sees what should be in each box.

That said, there's a reason why on the 941 report option, the entry for Box 1 can be changed to what you need for the report. Get it printed and sent. That will give you time to see what is causing that problem.

Re: 941 Calculation Issue

Posted: Sun Apr 07, 2019 10:13 pm
by ngaham
I couldn’t log in to the account I posted this question with for some reason. Anyways, I did the 941 calculation report and her name doesn’t show up for the box 1 information. It shows up under every other area, just not there.

Re: 941 Calculation Issue

Posted: Mon Apr 08, 2019 9:24 am
by NeilZ
ngaham wrote:I couldn’t log in to the account I posted this question with for some reason. Anyways, I did the 941 calculation report and her name doesn’t show up for the box 1 information. It shows up under every other area, just not there.
I'm trying to think of anything that would not have the person listed. Does she have a start date listed in her employment info? I'll have the techs look at this one.

Re: 941 Calculation Issue

Posted: Mon Apr 08, 2019 11:37 am
by Zorak
The code that selects and sums into Box 01 on the 941 pulls employees with income that is federally taxable that was processed inside the date range of the selected quarter.

You have said that the tax options on everyone's income is correct, so assuming that is the case, the only other thing that I can think of is there is a pretax deduction lowering the reported federal taxable income on that employee.

If that's not the case, you will be better served by speaking with someone in Technical Support, so we can actually access your data and have a look at how everything is set up. We are available at (800) 486-1800 from 9AM to 6PM Eastern, Monday through Friday.

Re: 941 Calculation Issue

Posted: Mon Apr 08, 2019 2:04 pm
by ngaham
Ok. I’ll give them a call tomorrow. There is no pretax deduction on that employee and federal taxes are withheld every check. Thanks for the guidance.

Re: 941 Calculation Issue

Posted: Sun Jun 23, 2019 11:58 am
by ngaham
Hi,
I am having this same issue again, except only Box 1 is wrong. It excludes two employees, both are included in the correct boxes below box 1. The last time I contacted tech support they stated there must have been an issue with the pay item. They created a new pay item and transferred all the data to that pay item. Once employee is no longer on payroll (as of the middle of May). Now, a quarter later, I am having the same issue and my tech support has lapsed. Any recommendations?

Re: 941 Calculation Issue

Posted: Sun Jun 23, 2019 2:39 pm
by NeilZ
ngaham wrote:Hi,
I am having this same issue again, except only Box 1 is wrong. It excludes two employees, both are included in the correct boxes below box 1. The last time I contacted tech support they stated there must have been an issue with the pay item. They created a new pay item and transferred all the data to that pay item. Once employee is no longer on payroll (as of the middle of May). Now, a quarter later, I am having the same issue and my tech support has lapsed. Any recommendations?
No need to change anything, just enter the number of employees as of June 12th.

Re: 941 Calculation Issue

Posted: Sun Jun 23, 2019 2:40 pm
by ngaham
I understand I can edit the 941 once it’s compiled, but I’m just concerned why the software is omitting the individuals to being with.

Re: 941 Calculation Issue

Posted: Sun Jun 23, 2019 2:48 pm
by NeilZ
ngaham wrote:I understand I can edit the 941 once it’s compiled, but I’m just concerned why the software is omitting the individuals to being with.
Have you posted the Payroll for the month?

That number is always editable in the 941 Form. How many employees did you have as of June 12th? What number does it show in the box?

Re: 941 Calculation Issue

Posted: Sun Jun 23, 2019 2:50 pm
by ngaham
Yes, all payroll is posted. As of June 12 I had six employees. I had one employee taken off of payroll at the end of May. Box one shows 5 employees

Re: 941 Calculation Issue

Posted: Sun Jun 23, 2019 3:01 pm
by NeilZ
ngaham wrote:Yes, all payroll is posted. As of June 12 I had six employees. I had one employee taken off of payroll at the end of May. Box one shows 5 employees
You have plenty of time before the report needs to be at the IRS, so wait until the 30th of June to see what the number is. If it is still showing 5, then my advice is change it to 6 for this quarter.

Around September 15, open the 941 function and see how many employees are listed, if it doesn't show 6, then come back here.

Re: 941 Calculation Issue

Posted: Sun Jun 23, 2019 3:02 pm
by ngaham
The odd part is when tech support fixed it last quarter they checked 2nd quarter and it was fine. Now all of a sudden it isn’t.

Re: 941 Calculation Issue

Posted: Sun Jun 23, 2019 4:02 pm
by NeilZ
ngaham wrote:The odd part is when tech support fixed it last quarter they checked 2nd quarter and it was fine. Now all of a sudden it isn’t.
I'll flag this for the techs to look at tomorrow. Check after 12 noon EDT to see if they say anything.