User Support Forum

I voided a check. The account shows a zero balance (which is correct.) However, when I go to reconcile the bank account, the voided check shows outstanding, but there is no corresponding check entry. If I mark it so it's not outstanding, my reconciliation is off by that amount.

What did I do and how do I fix it? I have a similar problem with a deposit in September 2005 so I'm hoping the answer is not to restore and do all the entries again. Please help me.

Have you looked in the deposit and other additions? There should be the other entry adding it back in there and you have to show it as clearing.

I hope that helps!

Yes. It's not there. That's why I don't understand what I did. Thank you though.