User Support Forum

I'm trying to reconcile 2005 and have several double voids on my deposit list and some triple void entries? What is going on and how do I fix it? Any tips would be greatly appreciated!

Thanks,
Whitney

If you are able to pair a void with it's associated transaction, what do you wind up with? Do they cancel each other out? If you're left with an extra void that's making you not reconcile, the solution is to void the void, which basically means entering a transaction that is the reverse of the void (the original transaction). If you can sort out what you're left with after you've matched up voids and counter-voids, that will help. Of course, you'll want to mark all these internal transactions as being cleared since you don't want all that stuff hanging around in your unreconciled, as it's never going to be on a bank statement.