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Employee not receiving paystubs
Posted: Wed Apr 14, 2021 12:22 pm
by christybeth
We have one employee who is not receiving their paystubs. We tried switching to a different email address and still no paystub. Any suggestions on how to fix this? Thank you!
Re: Employee not receiving paystubs
Posted: Wed Apr 14, 2021 12:56 pm
by christybeth
Also of note, I am able to email accounting reports to this employee and she receives them. The email paycheck stub box is selected as well.
Re: Employee not receiving paystubs
Posted: Wed Apr 14, 2021 1:13 pm
by christybeth
I just emailed her paystub from Maintain List of Employees, Check History Tab and she received it. She is just not receiving the paystub when I email all employee paystubs after payroll. Any ideas on the issue? Thanks again!
Re: Employee not receiving paystubs
Posted: Tue Dec 13, 2022 7:55 pm
by christybeth
We have found that the employees that have Gmail are only sometimes getting the paystubs. Sometimes they will get them and other weeks they will not. We are assuming this is a Gmail issue and I continue to tell those employees to reach out if they need a paystub. Anyone else finding this to be true with Gmail?
Re: Employee not receiving paystubs
Posted: Wed Dec 14, 2022 9:50 am
by NeilZ
christybeth wrote: ↑Tue Dec 13, 2022 7:55 pm
We have found that the employees that have Gmail are only sometimes getting the paystubs. Sometimes they will get them and other weeks they will not. We are assuming this is a Gmail issue and I continue to tell those employees to reach out if they need a paystub. Anyone else finding this to be true with Gmail?
Gmail sometimes will see things as 'spam' and send things to the Spam folder. Make sure the employee checks that to see if that's what's happening. If she can whitelist your email domain that would help.
Re: Employee not receiving paystubs
Posted: Wed Dec 28, 2022 3:26 pm
by christybeth
Thank you! The employees have checked their Spam folders and nothing there. I talked to my IT guy about whitelisting our email domain. He has done that in the past but will at doing it again. Appreciate your help! Happy New Year!!
Christy