User Support Forum

I am missing a transaction. In October I posted a contribution and it was posted to fund accounting. I ran an acctivity report and it showed up in October. I ran another activity report in November including Oct/Nov and it has disappeared. I have gone through all posted tranactions and can't find anywhere where we made a change to the account. HELP!!!!

Just for clarification, when you run the October Account Activity report now, do you still see the transaction, or is it only October-November that it is not showing?

If it is no longer showing in October, try the following:

Take a look at the System Audit Log, located under the Utilities menu. See if there was an Accounting Files or All Data Files backup restored around this time. The entry would have the date it happened on the left, then the "Event" column would show "Backup Restored."

When clicking on a particular entry in the Audit Log, you will see a text box, just below the white grid, showing the details of the entry. It would say something to the effect of "A backup dated 10/01/2006 was restored. Backup type: All Data Files"

This is just to rule out the most obvious answer to the missing transactions problem.

From a second angle, make sure, when running Fund Accounting reports, to define only an ACCOUNTING MONTH range (like October 2006 to November 2006) rather than defining a Transaction Date range (like 10/01/2006 to 11/30/2006). This will help rule out an erroneous Contributions date of 10/01/0620 (note the invalid year)

Hope this helps!