User Support Forum

I am a brand new secretary without an accounting background who was trained briefly by a secretary who was trained briefly...it's a long story. I've been trying to feel my way through the V.9 manual, my new best friend, and have been making slow progress into a comfort zone.

Here is my stumper...is there an explanation for why when I enter the transaction, it shows the correct amount, the correct amount prints on the check, the correct amount posts, the correct amount shows in posted transactions, the check cleared the bank for the correct amount, but in the check register, the amount for the check shows zero? I have checked these transactions against other transactions that were posted by previous secretaries and can't find that I did anything differently. I've tried voiding the checks and the new check also says zero dollars. I can't figure out why the amount is correct everywhere else but the check register.

If anyone can offer any help I would greatly appreciate it! I know that the bank statement wasn't reconsiled to zero last month either and this will continue to snowball until I can figure it out!

Please remember to speak slowly and use "little" words! One syllable if you can handle it


Thanks,

Libby

Is there anybody out there who can help?

I think that zero dollar amount in the check register would mean that you debited AND credited the bank account in that transaction.

Generally, for a check, you would want to credit the bank and debit some expense.