User Support Forum

I will post the solution here once the techs find it... (faith statement)

I set up payroll yesterday, ready to print today. The system admin updated (to 10.4) PowerChurch afterward yesterday. Today, there is an employee missing in the "payroll preview" report (who was there just fine yesterday) and it doesn't count that check when I go to print paychecks either. It is all set up correctly in the maintain employee items and I checked her "list of employee items" record. All's hunky dory--except now I can't print her stinkin' paycheck!

Support techs are all in a meeting so they will call me back...

Go to Maintain List of Employees and check the End of Employment date. Is a date filled in there? A change was made to keep checks from printing for employees with a date prior to the paycheck run.

Never caused a problem before the 10.4 update, but the tech took me to the missing employee's "maintain list of employees" record. There we discovered on the "payroll information" tab an entry in the End of Employment box. (Since she is still employed, I don't know why that date was there--moot.) Anyway, we removed the date and all is well.

Hope this will help someone else wading through the support site looking for answers.