User Support Forum

We had a contribution that was posted in Jan 2008. It appears on the Funds report in Jan. When we went to reconcile the bank, it was not there. I ran the Account Activity report and it had posted for Feb 3. I ran the journal report and found that is had merged with a cheque
If I try voiding the cheque, the amount that it voids is exactly the amount of the cheque, so I didn't do that. Then I tried doing a JE ( knowing that it was going to hit the General account but not knowing what else to do.) It did hit the General account and has decreased it. Now I am thinking that I should have Debited the bank, but if I had done that the General account would have increased by that amount again. (I will have to reverse the reversal now)
Our contributions have processed through correctly. I am thinking that we should reverse all the contributions that make up this deposit on this day. Then re-enter them. That way the entry will hit the bank correctly. Crediting and Debiting it.
I really don't want to restore back to that date Jan , but it is looking more like I will have to unless someone can come up with a solution for me.
Before any entries were done on the day in question, we had an indexing error. I re-indexed the data. Maybe this caused the problem, but right now I just need to know how to fix it.

I'm not sure what you mean when you say that the contribution had merged with the check in the program. Can you describe what happened in a little more detail?

It's possible that this problem occurred because you have some account other than the checking account set up as the debit account on one or more of your contribution funds. This would cause you to see the posting on the funds report in Contributions but not see it update the checking account in Fund Accounting. Run the Fund Descriptions report in Contributions and verify that all the debit accounts are to your checking account and all the credit accounts are to a 4000 series income account.