User Support Forum

I voided a payroll check in payroll that had vacation pay on it. Reissued check to reflect corrections. (Check also had wrong number on it) Posted everything. Payroll shows correct amount for person for month, but the checking account will not balance by the amount of the check. How do I fix this?

Be sure to mark the void transaction (up in the list of deposits) as cleared.

You should have three transactions listed for this, two in the list of checks (the original, then the correction) and one in the list of deposits.

The void and the original check can both be cleared. The correction should only be cleared once it shows up on your bank statement.

All posted transactions are cleared, but still can't balance by the amount of the check. Any other suggestions?

Looks like what is happening is that the void is not showing up as a void, but as an additional check in posted transactions, but is showing up as a void in payroll.