User Support Forum

I just recently upgraded to version 11. I definitely like the updated and improved payroll module. However, just a few observations I have found. When I go to "Process Payroll" and click to "suppress specific items this time only".....even when I uncheck certain pay items from processing...the system doesn't suppress them. I still have to go into the employee's individual record and go into his/her "pay items" tab and uncheck the items I don't want processed. Then go back and process payroll. It seems that I shouldn't have to do this. When I use "Process Payroll" and I uncheck the pay items I don't want processed it still picks up all the pay items, regardless.

Has anyone else had this problem?

I am having the same issue. I was trying to issue some Length of Service bonuses and finally figured out I could uncheck each item individually. Not what I have come to expect from PC+

On the bright side, it did force a manual check when the unsuppressed 'supressed' deductions amounted to a withdrawal from the employee's direct deposit account. I guess I have to ask them for a refund face-to-face .

The data I was using a couple of weeks ago did not present this problem. Today it is.
We'll get this working as designed for you.
Thanks for bringing it to our attention.