User Support Forum

Is anyone else having the problem of when you add a new vendor to the AP module that it deletes the State initials? At first I thought it was me, then just now I entered a new vendor, I know I entered the state, and went directly to the vendor info and the state initials were missing. This is quite an anoyance because I will often print checks without the state info, without realizing it.

Aaron

I am not able to reproduce it. Are you using version 11?

Which report or screen is missing the State ID?

I am using Version 11. I think I have the latest maintenance release installed. I type in the address in the "Maintain Open Invoices" box. I click on the green + icon to add a new vendor. I fill in the vendor info, with the address, etc. All of the info shows up, including the State initials. Then I go to print a check and the State initials are missing. I go to the "Maintain Vendor Records" under Account-Accounts Payable-Setup, and go to the specific vendor and their state initials are missing. As I said for a while I thought I just hit the tab or something and skipped entering the initials. But this time I made a point of noticing that I entered the initials. Then I went right away to the Maintain Vendor Records and saw that the state I just entered was missing.

I can not only replicate this problem it happens all the time for me. I just entered another vendor and it happened again. I don't think I am using a wrong method. I am careful to just transition between fields using the mouse, not the tab key. I don't see any logical reason for the state initials to disappear.

Aaron

I just entered a new vendor using the Maintain Vendor Records window and it did not delete the state initials. I do not think that this solves the problem because that will mean I would need to always go to the Maintain Vendor Records window to enter new vendors, and I think that PC would like to give us the ability to enter new vendors from the Maintain Open Invoices window, which I prefer. Let me know if there is something I should do?

aaronc71 wrote:I just entered a new vendor using the Maintain Vendor Records window and it did not delete the state initials. I do not think that this solves the problem because that will mean I would need to always go to the Maintain Vendor Records window to enter new vendors, and I think that PC would like to give us the ability to enter new vendors from the Maintain Open Invoices window, which I prefer. Let me know if there is something I should do?

Aaron,

I just entered a vendor through the Maintain Open Invoice dialog and was not able to reproduce this problem.

Check the program date by pressing ALT+F1, this will bring up the Program Information, on the System Information tab you will see the program date. The latest Maintenance Release will have a program date of 03/25/2010.