User Support Forum

In January our Administrative Assistant generated and issued two cheques which have subsequently been cashed. We can find no evidence in the system that there were ever generated. I don't see them in the Cheque Register, Maintain Open Invoices, Posted Transactions and Unposted Transactions nor does the expense show up when I run Account Activity. Is there somewhere else I can look or can you offer an explanation?

Dave MacFarlane wrote:In January our Administrative Assistant generated and issued two cheques which have subsequently been cashed. We can find no evidence in the system that there were ever generated. I don't see them in the Cheque Register, Maintain Open Invoices, Posted Transactions and Unposted Transactions nor does the expense show up when I run Account Activity. Is there somewhere else I can look or can you offer an explanation?

Everything has been posted in Accounts Payable ?? There is nothing in the vendor history for any checks ?? Were these manual checks ?? Finally, does the bank have copies of the check so you can verify the numbers.

Is it possible they were posted in December not January ??

Has anyone done a restore to the data since those checks were created ??

Finally, are you positive the checks were created in Powerchurch ??