User Support Forum

I have found a manual check entry from earlier this year where the incorrect debit account was used. I went to "View posted transactions", found the check number, and noticed the incorrect account number. "Reverse and Correct" does not work from that screen because the problem was created in Accounts Payable. In order to provide the proper audit trail, what is the best way to make this correction? I appreciate your help.

JaniceC wrote: ↑

Thu Sep 12, 2024 12:31 pm

I have found a manual check entry from earlier this year where the incorrect debit account was used. I went to "View posted transactions", found the check number, and noticed the incorrect account number. "Reverse and Correct" does not work from that screen because the problem was created in Accounts Payable. In order to provide the proper audit trail, what is the best way to make this correction? I appreciate your help.

Always fix a transaction starting in the module where it was created. As usual, do a Powerchurch BACKUP of accounting prior to doing anything in case you have to roll back the changes.

Go to Accounts Payable, find the vendor who was paid, go into history, and select and highlight the incorrect check. Click on the VOID button, and a popup will appear. You then check the 'reissue' check, using the same date, and reference/check number of the original. Click OK.

Then go into Maintain Manual Check, find that check and correct the debit account. Then post the voided check and the reissued check to Fund Accounting. This will create the proper transactions for Fund Accounting to reverse and correct the system.

Thank you so much. Correction has been made.