User Support Forum

We have an Accounts Receivable problem. The system somehow deleted an invoice after the invoice was paid. When we run history for the customer, we see all invoices except one (the missing invoice) as an invoice entry. We see all invoices (including the missing one) as paid. This shows the customer as having a credit balance. However, there is no balance. The invoice in question does not appear anywhere in the system as an invoice, it simply shows as paid. Is there a way in the system to create an invoice for this? Alternately, can I somehow delete the paid item and start again for this particular item?

This sounds to be a data problem and something that Technical Support will need to help with. It looks like you e-mailed support about this as well, so we should be able to get you taken care of there.